Satisfaction Guarantee

At Elite's Art, we're committed to creating a better online shopping experience. If for some reason you aren't completely satisfied with your purchase, contact us and we will do what we can to make it right.

COVID-19 UPDATE: Due to the current health situation, exchanges and returns may be temporarily suspended in some areas. If this applies to your return, exchange or service issue, our Customer Care Team will let you know and contact you once the service resumes in your area.  

Change your mind about the colour? Is your new sofa not the perfect fit? No problem! We offer a FREE EXCHANGE on qualifying purchases! Simply contact our Customer Care Team within 3 days of delivery and we will arrange for an exchange on your purchase. All you'll pay is the delivery fee and any price difference. (Valid once per order, on an item of equal or greater value.)

You can also return most products within 7 days of delivery if you are not completely satisfied. Your refund will exclude the delivery fee and restocking fee (10% - 20% ) and can only be made if the merchandise is in "as-new" condition. Simply contact our Customer Care Team and we'll take care of scheduling the return pickup for you.

In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement.

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Price Match Promise

If within 10 days of delivery you should find the same brand and model currently advertised online by competitor at a lower price (on identical terms & conditions), we will refund you the difference.* (Just email us proof of the lower advertised price, or give us a chance to verify it.)

* Price Match Conditions:

The identical item must be new, locally available, sold by an authorized retailer with standard warranties and priced in INDIAN currency.

Our Price Match does not apply to as-is, final sale, limited quantity, limited time offers, door crushers, free bonus offers, seasonal items (outdoor, patio, holiday), competitor coupons, discontinued or exclusive items, pricing errors, builder contract pricing, trade pricing, bid pricing, membership/group/club pricing, pricing from online auctions, bid or retailer aggregator sites, or pricing not otherwise generally available to the public.

Our Price Match only applies to reasonable quantities for personal household use.

We do not match prices offered on Black Friday, Cyber Monday and/or Boxing Day.

Our Price Match does not apply to warranty replacements, new sales covered by a manufacturer’s warranty claim or life-time warranty replacements.

Refunds are paid in the same tender with which you paid.

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